Education

The “Lone Star Surge” is seeing statewide population increases, with corporations and jobseekers finding much to like in Texas,  having direct and positive effects on apartment operators. In recent years, Texas has become the home to more jobs (including C-suite positions) and submarket apartment inventory development booms throughout the state. 

In today’s competitive apartment market, resident renewals are more crucial than ever. The days when property managers could afford to focus solely on new leases are gone instead shifts to creative, strategic approaches to renewals that leverage technology, personalization, and strong people skills, are becoming essential for maintaining occupancy rates and ensuring resident satisfaction.

Proper KPI tracking is crucial in any business. Apartment management maintenance is no exception. Key Performance Indicators (KPI) are important to track, and when it comes to apartment management maintenance ‘knowing the numbers’ can help manage your team’s efficiency, time to perform work orders, the percentage of work order callbacks, and which maintenance team member is best at performing a certain skill – are all great KPIs.